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When millions of people are watching your live stream,keeping it up and running is critical, but as hard as we try services, like these can and do fail and when a critical incident happens seconds matter.
But lack of a clear process and jumping between tools can slow you down.
From first alert to resolution,JiraOps is the one place to respond resolve and learn from every incident.
With JiraOps, you can set up an incident command center and connect to the tools.
you're already using including chat StatusPage comms alerting and more.
As soon as an outage happens an alerting tool like ops Genie creates an incident in JiraOps where the right team can take control.
From here, you can notify additional responders and trigger automated tasks, like creating a dedicated slack channel.
Responders can then swarm on the incident and record important events from slack to the JiraOps timeline.
That way, new responders can avoid scrolling through a noisy chatroom and quickly reference the timeline without slowing a team down.
StatusPage updates with in JiraOps keep customers in the loop and reduce the number of support tickets,and because key events are tracked in one place. It's easy for your team to run a postmortem
Here you can see how they did and what went wrong which helps improve processes and decreases the chances of repeat incidents.
Resolve incidents faster with Atlassian's modern incident management platform.